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Thread: MAINTENANCE REFUND ORCREDIT

{{gmtDateToLocal('2020-05-18 13:12:09','YYYY-MM-DD HH:mm:ss','MM-DD-YYYY hh:mm A')}}

F & L Ciulla

Join Date: {{gmtDateToLocal('2017-07-23 12:46:51','YYYY-MM-DD HH:mm:ss','MMM YYYY')}}

Posts: 2

MAINTENANCE REFUND ORCREDIT

i WOULD LIKE TO KNOW WHAT LACABANA IS DOING ABOUT OWNERS LIKE MYSELF THAT PAID #2200 FOR THREE UNITS THAT WE COULD NOT USE NOW THRU JUNE 5TH. SOMETHING MUST BE DONE. THERE IS NO WAY I WILL ALLOW LACABANA TO NOT RETURN A PORTION OF THAT MONEY OR A CREDIT TOWARDS OCTOBER MAINTENANCE GETTING CLOSER. I HEARD THRU READING ON LINE AND THE VIDEO MEETING THAT WAS IN ARUBA THAT SALARIES WERE BEING PAID TO ALL WORKERS AT THE RESORT EVEN THOUGH THEY ARE NOT WORKING. THAT SHOULD NOT BE MY RESPONSIBILTY. IN THE UNITES STATES WHEN PEOPLE ARE OUT OF WORK THEY GET UNEMPLOYMENT AND NOT FULL SALARIES. I HAVE BEEN COMING TO LACABANA FOR OVER 25 YEARS AND THIS IS TOTALLY ACCEPTED. I HAVE SPOKE TO SEVERAL OTHER FRIENDS AND OWNERS AND I BELIEVE THEY ALL FEE THE SAME WAY. WHY HAVEN'T WE HEARD ANYTHING ABOUT THIS MATTER. ANOTHER WAY OF DOING THIS IS TO ALLOW PEOPLE WHO COULD NOT COME DOWN DURING MARCH, APRIL AND MAY COME DOWN IN OTHER WEEKS, SOMETHING MUST BE DONE AND WE SHOULD START GETTING ANSWERS. I DO NOT WANT TO HEAR THAT THERE ARE STILL BILLS TO PAY. YES, THERE ARE BILLS TO PAY BUT NOT FOR ABOUT 300 FIXED OWNER UNITS FOR ABOUT 12 WEEKS. IF LACABANA IS RECEIVING MAINTENANCE FEES FOR 300 UNITS FOR 12 WEEKS OF UNUSED UNITS THAT AMOUNT OF MONEY SHOULD BE $600.00 X 300 X 12 WHICH IS APPROXIMATELY $2,160,000. WHERE IS THIS MONEY GOING. I WOULD APPRECIATE A RESPONSE TO THIS QUESTION. THANK YOU VERY MUCH FOR LISTENING.

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Reply to Frank & Lorraine Ciulla :

{{gmtDateToLocal('2020-05-19 01:07:17','YYYY-MM-DD HH:mm:ss','MM-DD-YYYY hh:mm A')}}

Catherine Catalano

Join Date: {{gmtDateToLocal('2017-10-27 18:30:16','YYYY-MM-DD HH:mm:ss','MMM YYYY')}}

Posts: 1

I agree with you100%we have lost 7weeks this year over 4000.00 I sent in my complant in April and haven’t received any response.the owners had better State their views to the resort. I have seen on eagle resort that they are working with owners to compensate them and I am sure other resorts are doing the same.lets all stay on top of this and make our complaints known. Regards and stay safe Tony &Cathy

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Reply to Catherine Catalano :

{{gmtDateToLocal('2020-05-19 14:51:21','YYYY-MM-DD HH:mm:ss','MM-DD-YYYY hh:mm A')}}

albaz1369

Join Date: {{gmtDateToLocal('2017-07-23 12:26:54','YYYY-MM-DD HH:mm:ss','MMM YYYY')}}

Posts: 11

I am very much in agreement with F & L Ciulla, I also think its time to lawyer up.
Stay Safe.
Al Baz

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Reply to Alfred & Diane Barzykowski :

{{gmtDateToLocal('2020-05-20 01:59:42','YYYY-MM-DD HH:mm:ss','MM-DD-YYYY hh:mm A')}}

rwhmeh

Join Date: {{gmtDateToLocal('2017-11-07 18:38:21','YYYY-MM-DD HH:mm:ss','MMM YYYY')}}

Posts: 2

I too am in total agreement with the previous threads. I am widowed and living on a fixed income. I was able to rent my 228 B/C units for Week 20 and had to refund my renters because they were unable to use the units because of the shut down. I planned on using my Week 19 and was unable to do so.

I am not in the position to throw $2400 away in maintenance fees and not be able to use my units. If I had to refund my renters why can Lacabana keep our maintenance fees without having to refund us since the resort was forced to close due to Covid? We should at least be able to apply our maintenance fees to 2021 when hopefully the resort will be up and running again.

I too want to know where all the money they have collected is going? I understand the resort is being maintained but certainly the operational costs are well below what they are when the resort is totally operational. As an owner I am very disappointed we have heard nothing about any compensation. I am so disappointed in Lacabana and certainly
thought your members were respected and more important than the resort is showing!

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Reply to Robert & Mary Hughes :

{{gmtDateToLocal('2020-05-21 19:20:54','YYYY-MM-DD HH:mm:ss','MM-DD-YYYY hh:mm A')}}

Board

Join Date: {{gmtDateToLocal('2017-07-24 20:26:42','YYYY-MM-DD HH:mm:ss','MMM YYYY')}}

Posts: 13

Thank you everyone for sharing your views on this important matter. We do understand the concerns raised and the Board is reflecting on this matter taking all factors, including your input, into consideration. We do appreciate hearing from you and appreciate your understanding.
Antoinetta DeWit
Board Member

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